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Joy Photography
Refund Policy
Refund Policy
All products are custom printed per order and made specifically for each customer. Because of this, we do not accept returns or refunds for change of mind or incorrect order choices once production has started.
However, you are eligible for a refund or replacement in the following cases:
* The product arrived damaged
* You received the wrong item
* There is a printing defect or quality issue caused by us
If any of these issues occur, please contact us within 7 days of receiving your order. You may be asked to provide a photo of the issue so we can review it.
Once your request is approved, we will offer either:
* A replacement product, or
* A full or partial refund, depending on the situation
We aim to make sure every customer is satisfied with their order.
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